Presents basic leadership concepts and the essentials that every effective leader practices. Examines core leadership behaviors and the results of applying them. Explores the leader’s role in creating, inspiring and maintaining an ethical climate.

Helps managers enhance interactions with others by understanding basic concepts of interpersonal relationships in work organizations. Uses a human relations model and case studies to illustrate concepts, skills and techniques. Discusses topics such as understanding informal organization, productivity, quality improvement, job redesign, performance appraisal, employee rewards, managing conflict and change and dealing with difficult people. (May be taken for graduate credit; contact Graduate Administration for applicability.)

Improves the manager’s ability to solve problems creatively using both analytical and intuitive means. Provides an in-depth understanding of the strategic planning process, along with readings that demonstrate the application of strategic planning concepts.

Covers the essentials of marketing management, including planning and tactical considerations and a variety of functional areas. While taking a mainstream marketing management approach, also includes thought-provoking issues in life insurance and financial services.

Approaches human resource management as a strategic element in every organization. Covers all aspects, including legal issues, job analysis, recruiting and selection, performance management and career development, compensation and pay for performance, safety and health and employee relations.

This capstone course focuses on the critical need to help today's managers become tomorrow's leaders. It integrates tools and techniques from previous CLF® courses to help managers analyze their current operations, create a customized organization and develop implementation plans. The course is delivered as a self-study case review. For tuition and other information, contact CLF® Administration, phone: 610-526-1419; fax: 610-526-1359.