Financial Education for Securities, Banking, & Insurance Professionals.

CLF® Office

Chartered Leadership Fellow®

6 Courses: 6 Required / 0 Elective

Office Leadership

The CLF® office track is designed for home office supervisors and focuses on theory and best practices for: leadership development, interpersonal relationships, problem solving, human resource management, employee recruitment and current issues within the insurance and financial services profession. The courses will help you create a culture of success in your business.

The CLF® Office Track Curriculum Overview

There are a total of six courses in the program. The first five courses can be taken in any order. The capstone course (HS 388) must be taken last. If you have completed all but your last self-study course and are enrolled in that course, you may enroll for and attend the capstone course.

CLF® Office Curriculum

Course Name
Course #
Leadership in a Changing World
HS 382

Presents basic leadership concepts and the essentials that every effective leader practices. Examines core leadership behaviors and the results of applying them. Explores the leader’s role in creating, inspiring and maintaining an ethical climate.

Interpersonal Relationships in the Workplace
HS 383

Helps managers enhance interactions with others by understanding basic concepts of interpersonal relationships in work organizations. Uses a human relations model and case studies to illustrate concepts, skills and techniques. Discusses topics such as understanding informal organization, productivity, quality improvement, job redesign, performance appraisal, employee rewards, managing conflict and change and dealing with difficult people.

Creative Problem-Solving & Strategic Planning
HS 384

Improves the manager’s ability to solve problems creatively using both analytical and intuitive means. Provides an in-depth understanding of the strategic planning process, along with readings that demonstrate the application of strategic planning concepts.

Marketing Management of Financial Services
HS 387

Covers the essentials of marketing management, including planning and tactical considerations and a variety of functional areas. While taking a mainstream marketing management approach, also includes thought-provoking issues in life insurance and financial services.

Human Resource Management
HS 389

Approaches human resource management as a strategic element in every organization. Covers all aspects, including legal issues, job analysis, recruiting and selection, performance management and career development, compensation and pay for performance, safety and health and employee relations.

Leading in the Office Environment
HS 388

This capstone course focuses on the critical need to help today's managers become tomorrow's leaders. It integrates tools and techniques from previous CLF® courses to help managers analyze their current operations, create a customized organization and develop implementation plans. The course is delivered as a self-study case review.

CLF® Course Policies:

Program Completion Requirements

To receive the CLF® designation, you must successfully complete all courses in your selected program, meet experience requirements and ethics standards, and agree to comply with The American College Code of Ethics and Procedures.


Three years of full-time business experience is required for all Huebner School designations. The three-year period must be within the five years preceding the date of the award. An undergraduate or graduate degree from an accredited educational institution qualifies as one year of business experience. Part-time qualifying business experience is credited toward the three-year requirement on an hourly basis, with 2,000 hours representing the equivalent of one year full-time experience. The following activities meet the required business experience qualifications included in the CLF® certification process.

Insurance and health care

  • Field underwriting and management, including sales and service activities, supervision and management of persons involved in sales or services, or staff support of persons in these activities.
  • Company management and operations in positions involving substantial responsibility.

Financial services and employee benefits

  • Client service and related management, including direct contact with clients, supervision and management of persons involved directly in the process of providing financial services or employee benefits, or staff support of persons in these activities.
  • Financial institution management and operations in positions involving substantial responsibility.


  • University or college teaching of subjects related to the Huebner School curriculum on a full-time basis at an accredited institution of higher education.
  • Government regulatory service in a responsible administrative, supervisory, or operational capacity.
  • Activities directly or indirectly related to the protection, accumulation, conservation, or distribution of the economic value of human life; these include the work of actuaries, attorneys, CPAs, investment advisers, real estate investment advisers, stockbrokers, trust officers, or persons in other similar occupations.
Code of Ethics

To underscore the importance of ethics standards for Huebner School designations, the Board of Trustees adopted a Code of Ethics in 1984. Embodied in the Code are the Professional Pledge and eight Canons.

Professional Pledge

"In all my professional relationships, I pledge myself to the following rule of ethical conduct: I shall, in light of all conditions surrounding those I serve, which I shall make every conscientious effort to ascertain and understand, render that service which, in the same circumstances, I would apply to myself."

The Canons

  • Conduct yourself at all times with honor and dignity.
  • Avoid practices that would bring dishonor upon your profession or The American College.
  • Publicize your achievements in ways that enhance the integrity of your profession.
  • Continue your studies throughout your working life so as to maintain a high level of professional competence.
  • Do your utmost to attain a distinguished record of professional service.
  • Support the established institutions and organizations concerned with the integrity of your profession.
  • Participate in building your profession by encouraging and providing appropriate assistance to qualified persons pursuing professional studies.
  • Comply with all laws and regulations, particularly as they relate to professional and business activities.
Continuing Education

All CLF®s are subject to the PACE Recertification Program. If you are a CLF® who falls into any of the following specified categories, you are required to earn 30 hours of CE credit every two years:

  • Licensed insurance agent/broker/consultant
  • Licensed security representative/registered investment advisor
  • Financial consultant, attorney, accountant, employee benefits specialist, and any other individual who provides insurance, employee benefits, financial planning, or estate planning advice and counsel to the public

If you have earned all 30 CE credits through The American College, you do not have to sign and file a statement of compliance. The College will record CE credits you earned at The College and notify you when you have met the requirements.

If you are a CLF® subject to PACE but do not fall into one of the above categories, you are exempt from the CE requirements. You will be required to notify The College of your exempt status every reporting period, as long as the exemption applies.

PACE Recertification

A Recertification Fee is applied to First-Time PACE-Required Designees after February 1, 2007. A fee of $250 (recurring every two (2) years) covers multiple designations and is not retroactive for prior PACE-required designees.

*Approximately 90% of PACE recertification fees will be used for public awareness of the designations.

Click here to learn more

Refund Requests

All requests for refunds must be made in writing to the Office of Professional Education, The American College, 270 S. Bryn Mawr Ave., Bryn Mawr, PA 19010. We will refund your course tuition less a $125 cancellation fee for 30 days into the quarter for which you are registered. Textbooks do not need to be returned and no refund will be given for these textbooks.

Curriculum and Testing Updates
Chat Button

Register Today

Online: Click Here to Begin

PDF: Mail or Fax a PDF Application

Phone: 610-526-1355

Hours: M–F 8 a.m. – 5 p.m. ET

Tuition & Fees

Tuition: $850 (per course)

Capstone Tuition (HS 388): $850

Admission Fee: $0*

Shipping: $0 (per course)

Your tuition includes all required study materials, access to convenient online learning tools, and your examination. Supplementary study materials are also available for an additional cost.

*Tuition includes all required study materials, access to convenient online learning tools, and an examination.

The 5-Year Rule

In order to facilitate timely completion of a student's designation and as part of The College's pledge to offer the most up-to-date material and course offerings, all courses are subject to the 5 Year Rule.

Click here more information.

Contact Us

Call: 610-526-1355
(M–F 8 a.m. – 5 p.m. ET)

Send Us an Email

Use Our Online Form

Programs of Study
Centers of

Insurance Education

Registered Health Underwriter®

(Health Insurance)


Chartered Healthcare Consultant®

(Healthcare Specialty)


Registered Employee

Benefits Consultant

(Employee Benefits)


Chartered Leadership Fellow®

(Field or Agency Leadership)


Life Underwriter Training

Council Fellow

(Insurance Skills)


Chartered Life Underwriter®

(Insurance Specialty)

Financial Planning

Chartered Financial Consultant®

(Advanced Financial Planning)


Certification Education

(Financial Planning)


Chartered Advisor for

Senior Living®

(Retirement Income Education)


Financial Services Specialist

(Financial Services Basics)


Chartered Advisor

in Philanthropy®



Retirement Income

Certified Professional

(Retirement Income)

Graduate Degrees

Master of Science in Management

(Executive Leadership)


Master of Science in

Financial Services

(Advanced Financial Planning)