Presents basic leadership concepts and the essentials that every effective leader practices. Examines core leadership behaviors and the results of applying them. Explores the leader’s role in creating, inspiring and maintaining an ethical climate.

Helps managers enhance interactions with others by understanding basic concepts of interpersonal relationships in work organizations. Uses a human relations model and case studies to illustrate concepts, skills and techniques. Discusses topics such as understanding informal organization, productivity, quality improvement, job redesign, performance appraisal, employee rewards, managing conflict and change and dealing with difficult people. (May be taken for graduate credit; contact Graduate Administration for applicability.)

Improves the manager’s ability to solve problems creatively using both analytical and intuitive means. Provides an in-depth understanding of the strategic planning process, along with readings that demonstrate the application of strategic planning concepts.

Four-day capstone course focusing on the critical need to help today’s field managers become tomorrow’s marketing leaders. Integrates tools and techniques from previous CLF® courses, along with an organizational simulation to help managers analyze their current operations, create a customized marketing organization and develop implementation plans. For tuition and other information, contact CLF® Administration, phone: 610-526-1419; fax: 610-526-1359.

A topical program delivered online live or recorded, with a focus on current issues critical to a field manager’s success and performance. For tuition and other information, contact CLF® Administration, phone: 610-526-1419; fax: 610-526-1359.

One- to two-day seminars that focus on critical issues facing field managers today, such as leadership, productivity, recruiting, and marketing. For tuition and other information, contact GAMA International, 800-345-2687.

An in depth analysis of the proven practices for field leaders in the financial services industry. A practical, day-to-day approach to leadership, sales psychology and business strategy. Focuses on the need for critical results in a fast paced world.

A video-based-learning, moderator-driven field management program that covers vision, recruiting and selection, training and supervision, personal development, goal setting and business planning. For tuition and other information, contact GAMA International, 800-345-2687.

A video-based-learning, moderator-driven field management program that covers vision, recruiting and selection, training and supervision, personal development, goal setting, and business planning. For tuition and other information, contact GAMA International, 800-345-2687.

Twelve weekly, one-and-a-half-hour, live, online sessions focusing on the knowledge, skills and abilities of new financial services field leaders. The course is a highly interactive overview of the tools and techniques required to effectively recruit, develop, and retain sales representatives within an agency culture of success. The course-long project is a fully developed business plan. For tuition and other information, contact CLF® Administration, phone: 610-526-1419; fax: 610-526-1359.