The American College

Highlights from the 2012 WLA Summit
Session 1
Communications and Problem Solving

This class looks closely at the relationship aspect of leadership as it pertains to the sharing of ideas, information and key messages. Central to effective communication is to consciously plan and execute one's message in such a way that can be clearly understood by the receiver. In order to achieve this, one must be able to deliver persuasive messages both orally and in writing. During this session, you will be introduced to proven problem-solving models and strategies for overcoming the most common traps and biases that hinder effective decisions in an ethically conscious and competent manner.

Session 2
Power of Motivation

Creating a more motivational work environment is a clear differentiator and signifier of good leadership. Motivation is a mission-critical issue for all managers and requires managers to discover the dominate needs and motivators of their employees while taking into account that there are individual differences in motivation including the types of rewards each employee values most. Establishing a positive relationship with your employees is pivotal to the process of creating an energizing environment. In this session, you will be presented with models and specific tactics for building motivation.

Session 3
Leadership, Team Effectiveness and Diversity

In this class, we will delve into the notion that leadership involves a comprehensive set of personal characteristics, skills, and behaviors that can be learned. This session will examine the role of a leader within a team setting as well as address the fundamental disciplines of high-performance teams, how to value and manage diversity in productive ways, and how to actively contribute as a productive team leader. The session will also address ways to develop negotiation skills and introduce mediation strategies useful for achieving the best possible outcome in situations of conflict.

Session 4
Dealing with Difficult Individuals

A great leader is able to manage all types of people from the most compliant or agreeable person to the most difficult person. In this session, you will learn to identify factors that contribute to an individual evolving into a difficult person and how to approach and effectively deal with the difficult person's behavior. Resolution concepts include positive communication, attentiveness to the person in conflict (using a lens of understanding) and evaluating the importance of signals, symbols, and suggestions to improve the relationship.