The American College

Estelle R Blockoms, MSM, CLF®, LUTCF®
Agency Sales Manager
American Family Insurance

Estelle Blockoms started as an insurance representative for American Family Mutual Insurance in March of 2004 as a scratch agent on the Northwest side of Indianapolis. She spent nearly 2½ years in agency where she successfully wrote 1,800 policies. Some of her accomplishments include 2 All Line Leaders, 2 All American, 2 Life Diamond Leader, and 2 ACP Agent of the Year for the State of Indiana in 2005 & 2006. Additionally, Mrs. Blockoms was recognized as the number one life sales agent in the state of Indiana for the company in 2006.

In 2007 she left Indiana and moved to Illinois to accept her current position as an Agency Sales Manager where she oversees a territory of 25 insurance representatives. In joining District 843, Estelle was faced with an exceptionally challenged district ranked in the low 20 percent in Illinois. She gradually turned it around by becoming a business partner, liaison and strategic coach to her 25 agents. During the past 5 years the district's retention has increased by 4 percent, the overall loss ratio decreased by over 25% and the team's customer services scores are ranked consistently in the top 3 districts. Estelle commits her time to being in the trenches daily with her agents. As an Agency Sales Manager, she has won 5 All American Awards, 2 Distinguish Life Diamond District, 1 Life Diamond District and 3 Life Honors District Awards.

During her insurance career she has achieved her LUTCF, CLF, and MSM credentials from The American College and is currently pursuing her CLU.

Glenn Boseman, DBA, CLU®, CLF®
Dean, Irwin Graduate School
Roger Hull - James S. Bingay Chair of Leadership
Professor of Leadership

The Hull-Bingay Chair honors the late Roger Hull, a past chairman of the College's Board of Trustees and a former chairman of Mutual of New York, and the late James S. Bingay, a former trustee of the College and past president and CEO of Mutual of New York. The chairholder's mission is to identify qualities of leadership in business, education and government and encourage their development in potential leaders.

Glenn Boseman, DBA, CLU®, CLF® received a BS from Campbell University, an MBA from East Carolina University, and a DBA in organization and administration from Kent State University. In 1985, he received his CLU® and CLF® designations from The American College. Prior to joining the College in 1981, Dr. Boseman taught management at Temple University, with a one-year interruption to serve as Visiting Scholar of Management at the University of Western Australia.

Dr. Boseman has over 20 years of experience in the financial services industry and has been a member of The American College faculty since 1981. He is the Director of the Master of Science in Management (MSM) Program, the Chartered Leadership Fellow® (CLF®) designation Program, and he teaches in the Master of Science in Financial Services (MSFS) Program.

Denise Hardin, CLU®, MSM
Vice President of Enterprise Sales
State Farm Insurance

Denise began her career with State Farm® in 1989, when she became an agent in Northern Kentucky. She then became an AFC and later an AFE in the former South Central region. In July 2002, she became an Executive Assistant at Corporate, moving to become Vice President - Agency for Washington, D.C. and Maryland in the Mid-Atlantic Zone in 2003. In 2005, she returned to the Mid-America Zone, working with corporate on customer access. She also worked with the State Farm Bank® during this time period, focusing on the agent view of the banking process. In September 2008, she became Vice President - Agency for Kentucky in the Mid-America Zone. Denise joined the Southern Zone in June 2009 as Agency Vice President.

In January 2013, she became Vice President of Enterprise Sales for the Customer Care Center.

She is also a member of NAIFA and GAMA, and is an Advisory Board Member of the State Farm Center for Women and Financial Services at The American College. Denise has her CLU and Master of Science in Management.

Denise has two children, Elizabeth and Will.

Sandy Harris, CLF®
Agency Field Executive
State Farm Insurance

Sandra Harris joined Aetna Life & Casualty in Philadelphia in 1984 as a Commercial Account Executive. Having recruited, trained and developed producers for Aetna she had a thirst for direct sales. In 1991 she joined State Farm Insurance Companies as a Producer/Agent in Wilmington Delaware. In 1995 she became a member of Field Leadership as an Agency Field Consultant in Montgomery County Maryland. There she worked with career agents on growth, profit and agency development. In 2003 she was asked to join the Developmental Agency Field Office working exclusively with Start-up - New Entrepreneur. In 2007 Sandy was promoted to her current position as Agency Field Executive near Annapolis Maryland. She is a consistent Ambassador Travel qualifier as well as numerous other Sales Achievement Awards. With over 20 years in the industry, her main focus is Sales Coaching/ Consulting as well as Agent and Leadership Development.

She received her bachelor's degree from Lincoln University in Oxford Pa. In 2003 she received her CLF from the American College. She is a certified Field trainer. Sandy is a member of GAMA International and is a member of the Professional Development committee as well as GAMAs Women's Task Force.

She and her husband Reggie live in Silver Spring, Maryland. They have four children, Reggie Jr., Magaen and twin sons Ian & Justin. Sandy enjoys golf, writing, travel, reading and is an avid sports fan.