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Resolution of Student Grievances

Resolution of Student Grievances

The American College of Financial Services recognizes that throughout the course of involvement with The College, some students may encounter issues they feel are not being adequately addressed. Students should always contact the Professional Education Department (888-263-7265 or ProfessionalEducation@TheAmericanCollege.edu) as the first step in attempting to resolve a potential issue or complaint. The College distinguishes between complaints or concerns and grievances by the gravity of the issue and a student’s prior efforts to resolve it.

What is a grievance?

The College defines a grievance as a serious issue that a student has tried to resolve through the normal channels of inquiry, but for which the student is not satisfied with the outcome and seeks review at a higher organizational level. The College has established the following process to address grievances, but requests that students first review the Student Handbook and/or College-wide Student Policies to ensure they understand applicable College policy before submitting a grievance.

 

Students may submit a grievance by email to Grievances@TheAmericanCollege.edu. Issues submitted through this channel are referred to the administration of the appropriate department, which will review the issue and respond directly to the student. Students who have submitted a grievance via the email address listed above will receive a response within 30 days dependent upon the nature of the issue and the effort required to obtain the information required to address it.

More information:

Students who have followed The College’s grievance process as described above and still do not feel their concern has been adequately addressed may contact the Pennsylvania Department of Education at the following address:

Bureau of Postsecondary and Adult Education
Pennsylvania Department of Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333

Fax: 717-772-3622
Email: RA-pls@pa.gov