Leading with Empathy in Financial Services and Beyond

Studies reinforce what makes intuitive sense: increasing empathy can lead to a more successful business. Despite increasing public trust in business as a whole, trust & empathy in the financial services industry lags behind many comparable sectors. The key to winning over clients and employees in financial services and beyond could be conveying empathy and authentic, personal connection in communication strategies.

In this webcast, Hilary Fiorella, Executive Director of The American College Center for Women in Financial Services, and Karen Atwell, Chief Strategist at Dynamic Perspectives LLC, hold an in-depth discussion of how demonstrating empathy can increase engagement, loyalty, and sales performance, including how to define and understand empathy in a business context, learning to recognize and respond to the emotions of others, and maximizing effectiveness, ease, and emotional connection in professional relationships.